A telecom company needed an AI-powered revenue assurance system to detect and correct anomalies in customer provisioning and billing. The company was losing significant revenue due to billing discrepancies, fraud, and manual provisioning errors.
The Challenge
Revenue leakages were occurring due to misconfigured provisioning processes and manual billing errors. The company lacked an automated system to detect and correct these issues in real time. Additionally, the absence of proactive fraud detection mechanisms made it difficult to prevent revenue loss before it escalated.
Solution
Revenue leakages were occurring due to misconfigured provisioning processes and manual billing errors. The company lacked an automated system to detect and correct these issues in real time. Additionally, the absence of proactive fraud detection mechanisms made it difficult to prevent revenue loss before it escalated.
Impact
The revenue assurance system eliminated billing discrepancies, helping the company recover significant lost revenue. The AI-powered bot enabled proactive fraud detection, preventing issues before they impacted the company financially. By automating error correction, the company reduced operational overhead and manual intervention costs.
